Online Reputation Management

Online Reputation Management

City: Nashville
Campaign: General

Services Provided
  • Early-warning of negative reviews
  • Implement standard steps to remove unwarranted negative feedback
  • Manage social media comments
Results highlights
  • Over 5,000 comments monitored in the last year.
  • Clients review ratings maintained.
  • Facebook API integration for realtime response.
  • Google API integration for realtime response.

The Objective

Protecting our clients brand and online reputation.

The Challenge
Monitoring comments and reviews in real time.
The Solution
Online Comment and Reputation Management (OCRM) has become a key aspect for business growth across the board. TalkApolis has developed technology and processes that enable the monitoring of all relevant comment threads across all Facebook pages and online review sites, to be monitored and reported on. This is an integral part to maximizing the campaigns overall success. All comments generated for the individual campaigns are targeted and monitored from a single management system, where they can be monitored constantly; ensuring any detrimental comments to the client's brand or campaign are hidden from the public's view systematically. OCRM is a key ingredient in today’s social media landscape, and the TalkApolis systems are second to none. We are able to utilize keyword searches across the internet, allowing us to be notified via email the instant something is posted containing the specified keywords. We are then able to produce a full report and notify the client of any and all online reputation activity.
The Results
Talkapolis has successfully monitored and maintained comments across all client campaigns, ensuring successful outcomes.

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